Refund Policy

Effective Date: September 2, 2026

This Refund Policy applies to purchases made through wallbang.xyz.

1. Nature of the Service

WallBang sells prepaid, fixed-duration Hosted Server Access for independently operated Counter-Strike 2 community servers hosted in India. The customer pays for access to WallBang's game-server infrastructure, including server capacity, administration, maintenance, and reserved access for the purchased term.

WallBang does not sell Counter-Strike 2, game licenses, or in-game items.

2. Refund Eligibility

Customers may request a refund within 7 days of the original purchase if the purchased hosted server access has not been used or activated.

For access that has already been activated or used, refunds may be considered only where the service could not reasonably be provided due to a technical issue attributable to WallBang.

3. Refund Request Duration

Refund requests must be submitted within 7 days from the date of purchase, unless a different period is required by applicable law.

4. Refund Method and Timeline

Approved refunds are initiated within 5–7 business days of approval, to the original payment method used for the transaction.

The time taken for the amount to appear in the customer's account after initiation may depend on the payment gateway, bank, card issuer, or payment service provider.

5. Duplicate / Incorrect Payments

If a customer is charged more than once for the same purchase due to a duplicate transaction, the duplicate amount will be eligible for a refund after verification.

6. Server Downtime

Temporary server downtime does not automatically qualify a purchase for a refund.

However, if a significant technical issue prevents a customer from receiving the purchased server access privileges, they may contact us for review.

7. How to Request a Refund

To request a refund, contact:

Email: admin@wallbang.xyz

Please include:

• Customer/Steam ID
• Transaction/order ID
• Date of purchase
• Reason for the refund request